Refund & Payment Policy

Last updated: September 14, 2026

The Attuned Studio offers custom website design, SEO, strategy services, and digital products. Because custom services require time to be reserved specifically for each client and digital products provide access to downloadable materials, the following payment and refund policies apply.

Custom Services + Deposits

Unless otherwise stated in your individual agreement or invoice, a 50% deposit is required to reserve your project and begin work. By submitting payment, you are confirming your commitment to move forward with the selected service and agreed-upon scope.

Your deposit reserves space in the project schedule and covers time allocated to strategy, planning, research, design, writing, SEO, and other work associated with your project.

Remaining balances and payment schedules will be outlined in your individual client agreement or invoice.

Refunds for Custom Services

Payments for custom services are non-refundable except where otherwise required by applicable law or expressly stated in a written agreement.

Because project time is reserved specifically for each client and work may begin before a finished deliverable is visible, refunds are not provided for deposits, partially completed work, completed work, changes in business direction, changes in preferences, or a client’s decision not to continue with a project after work has begun.

If a signed client agreement contains different payment, cancellation, or refund terms, the signed agreement will govern that project.

Digital Products + Downloads

Digital products, including workbooks, guides, templates, checklists, and other downloadable resources, are non-refundable once purchased, except where otherwise required by applicable law.

Because these products provide access to digital content rather than a physical item that can be returned, please review the product description carefully before purchasing.

If you experience a technical issue accessing a purchased file, contact The Attuned Studio so I can help resolve the issue.

Digital Product Licensing

Purchasing a digital product provides a license to use the material according to the terms stated on the product page and in The Attuned Studio’s Terms & Conditions. Unless otherwise stated, purchases are intended for individual use and may not be shared, redistributed, reproduced, resold, or made available to others.

If you need a resource for multiple clinicians, employees, supervisees, students, or other users, please contact The Attuned Studio about group or organizational licensing.

Project Scope + Expectations

Scope, pricing, deliverables, timelines, and other project details are discussed and agreed upon before work begins and may also be outlined in a client agreement or invoice.

Clients are responsible for reviewing project details before submitting payment and communicating any important requirements before booking.

Unless otherwise discussed and agreed upon in writing, website projects offered by The Attuned Studio are built on Squarespace.

Revisions + Collaboration

Custom projects include the revision process specified in the applicable service description or client agreement. Feedback and collaboration are expected during the project, but revisions must remain within the agreed-upon scope.

Requests outside the original scope may require an additional fee or separate agreement. Dissatisfaction, a change in preferences, or a change in business direction after a project has begun does not create eligibility for a refund.

Cancellations + Project Continuation

If concerns arise during a project, clients are encouraged to communicate directly with The Attuned Studio so they can be addressed within the agreed-upon scope whenever reasonably possible.

Once a project has begun, cancellation by the client does not entitle the client to a refund of payments already made, except where otherwise required by law or stated in the applicable client agreement. Any remaining payment obligations will be governed by the applicable client agreement.

Chargebacks + Payment Disputes

If you believe there has been a billing error or have a concern about a purchase or service, please contact The Attuned Studio at hello@theattunedstudiodesign.com so the issue can be reviewed and addressed.

The Attuned Studio reserves the right to provide applicable agreements, invoices, communications, proof of digital delivery or access, project records, and other relevant documentation when responding to a payment dispute or chargeback.

Initiating a payment dispute does not override the terms of an applicable client agreement, this policy, or any rights available to either party under applicable law.

Contact

Questions about payments, refunds, digital purchases, or this policy can be sent to hello@theattunedstudiodesign.com.