Refund & Payment Policy

At The Attuned Studio, each project is a custom, collaborative service tailored to your business. Because of the time, planning, and design work involved, the following policies apply to all services.

Deposits & Payment

A 50% deposit is required to reserve your project and begin work.

By submitting payment, you are confirming your commitment to move forward with the selected service and scope as discussed.

This deposit secures:

  • your place in the project queue

  • initial strategy, planning, and design work

  • dedicated time allocated to your project

Refund Policy

All services are non-refundable.

Due to the custom nature of website design, SEO, and digital services, refunds will not be issued once payment has been made and/or work has begun.

This includes (but is not limited to):

  • project deposits

  • partially completed work

  • completed work

  • changes in business direction or preferences

Project Scope & Expectations

Project scope, pricing, and deliverables are discussed and agreed upon prior to invoicing.

Clients are responsible for:

  • reviewing project details before submitting payment

  • communicating any specific requirements (including platform preferences such as WordPress, Squarespace, etc.) prior to booking

Unless otherwise discussed in advance, all websites are built on Squarespace.

Revisions & Collaboration

Each project includes a collaborative review process to ensure the final product aligns with your vision.

Feedback, revisions, and adjustments are expected and encouraged during the project timeline. However, dissatisfaction after project initiation does not qualify for a refund.

Transfers & Project Continuation

If concerns arise at any point, clients are encouraged to communicate directly so adjustments can be made within the scope of the project.

Projects are not eligible for cancellation or refund once initiated.

Chargebacks & Disputes

By submitting payment, you agree to contact The Attuned Studio directly to address any concerns before initiating a payment dispute.

Filing a chargeback after agreeing to services and submitting payment may result in termination of services and forfeiture of any payments made.